Draft placeholder. This text has not been legally reviewed. Replace it with final wording from the CMS before launch. Items in [brackets] still need your input.
1. When refunds apply
Cancellations within policy, sitter cancellations, services not delivered and disputes resolved in the owner's favour.
2. How refunds are paid
Refunds go back to the original payment method. Timing depends on your bank or payment provider. [Typical timelines to be inserted.]
3. Partial refunds
Where a policy or dispute outcome allows only part of the amount, the breakdown is shown to both sides.
4. Fees
[Whether platform and gateway fees are refundable to be inserted.]
5. Disputes
If you disagree with a refund decision, open a dispute from the booking.
Last updated: [date]. Questions? Contact support.