Draft placeholder. This text has not been legally reviewed. Replace it with final wording from the CMS before launch. Items in [brackets] still need your input.
1. When to open a dispute
Sitter did not appear, pet care not provided, pet injury, property damage, misrepresentation, payment or cancellation issues, or other problems.
2. What to include
Describe what happened and attach photos or messages.
3. How we review
Our team reviews the booking record, messages and evidence. Statuses are Open, Under Review, Waiting for Information, Resolved and Closed.
4. Outcomes
Outcomes may include a full or partial refund, payout release or other action. [Time frames and dispute window to be inserted.]
5. Limits
We are not able to resolve every dispute, and we do not provide insurance.
Last updated: [date]. Questions? Contact support.