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Cancellation Policy
How cancellations and refunds work for bookings on Petsitting.in.
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1. How policies work
Each sitter or service uses one cancellation policy. The policy that applied when you booked is stored with the booking and cannot change afterwards.
2. Flexible
Full refund if cancelled at least [X] hours before the start. Partial or no refund after that.
3. Moderate
Full refund if cancelled at least [X] days before the start, partial refund up to [Y] hours before.
4. Strict
Limited refund if cancelled at least [X] days before the start. No refund after that.
5. If a sitter cancels
The owner is refunded in full and we help look for another sitter.
6. Admin configuration
These windows and percentages are set by administrators and are placeholders until finalised.
Last updated: [date]. Questions? Contact support.